Our site provides lots of free information to help you with your Google site and Google apps setup. However there are times when you may need some real hands on help. You can then use our one shot support and advice service.
We will handle individual queries respond via email or phone/hangout.
Our support is provided for up to 1 hour of our time. If your query is more complex and requires more than one hour of time we will ask you to make an additional payment, based on two thirds of our initial fee.
Whilst Steegle.com will use reasonable amounts of skill and care to resolve problems you have referred to us, you accept that we may not be able to correct your problem using our remote support service due to circumstances beyond our control. In the event that it is not possible, we will discuss alternative methods with you in order to resolve your problem, including on site help or training where practical.
We rely on the information you give us to operate this service. Such information must be complete and as accurate as possible to enable us to effectively resolve your problem.
In the unlikely event that there is a dispute for our work refunds will include an administration fee of £25 to include our payment surcharge fees and administration.
We may ask you for certain details which we require to perform the service. This includes address and contact telephone numbers (able to accept incoming calls and an e-mail address).
We do not have specific knowledge of your Google Site or Google Apps domain and its configuration. Whilst we will use our best efforts to minimise disruption to your system, we cannot be responsible for any unforeseen consequences of our services.
We cannot be responsible or liable to you in relation to any service regarding:
Our maximum liability to you, (whether in contract, tort, (including negligence), breach of statutory duty or otherwise), arising out of or in connection directly or indirectly with your use of our services shall not exceed in aggregate the greater of £1 and/or the total amount paid by you to us in respect of Steegle Products and Services in the month preceding any such claim.
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the English Courts.