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Steegle.com Services - Terms and Conditions

Our site provides lots of free information to help you with your Google site and Google apps setup. However there are times when you may need some real hands on help.  You can then use our one shot  support and advice service.  

We will handle individual queries  respond via email or phone/hangout. 

Our support is provided for  up to 1 hour of our time. If your query is more complex and requires more than one hour of time we will ask you to make an additional payment, based on two thirds of our initial fee.

REMOTE SERVICES

Whilst Steegle.com will use reasonable amounts of skill and care to resolve problems you have referred to us, you accept that we may not be able to correct your problem using our remote support service due to circumstances beyond our control. In the event that it is not possible, we will discuss alternative methods with you in order to resolve your problem, including on site help or training where practical.

We rely on the information you give us to operate this service. Such information must be complete and as accurate as possible to enable us to effectively resolve your problem.

REFUNDS

In the unlikely event that there is a dispute for our work refunds will include an administration fee of £25 to include our payment surcharge fees and administration.

INFORMATION WE REQUIRE AND USE OF INFORMATION

We may ask you for certain details which we require to perform the service. This includes address and contact telephone numbers (able to accept incoming calls and an e-mail address).

We may record your conversations with our engineers for training or records purposes. Your data protection and privacy rights regarding other information we may collect are set out in our Privacy Policy.

The use of this information is governed through our privacy policy.

LIABILITY EXCLUSIONS

We do not have specific knowledge of your Google Site or Google Apps domain and its configuration. Whilst we will use our best efforts to minimise disruption to your system, we cannot be responsible for any unforeseen consequences of our services.

We cannot be responsible or liable to you in relation to any service regarding:

  • any loss or corruption of data, information or records;
  • any loss of goodwill, or any loss of (or interruption to) business or contracts;
  • any failure by you to follow our reasonable advice, recommendations or instructions;
  • any losses you may suffer arising from your use of (or failure to use) any anti-virus software; and
  • any loss that is not reasonably foreseeable.
Our maximum liability to you, (whether in contract, tort, (including negligence), breach of statutory duty or otherwise), arising out of or in connection directly or indirectly with your use of our services shall not exceed in aggregate the greater of £1 and/or the total amount paid by you to us in respect of Steegle Products and Services in the month preceding any such claim.

GOVERNING LAW

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the English Courts.