Google Drive FAQ
Stuck with something in your Google Drive? Below follow the most frequently asked questions about Google Drive. Don't forget if you can't find what you need use the search on the top right of the site.
Google Drive is a product of Google apps that allows for real time collaboration through documents, spreadsheets, drawings, presentations, forms and drawings as well as a platform for file storage and sharing.
- Sheets - spreadsheet editor
- Docs - text editor
- Drawings - image creator
- Slides - presentation editor
- Fusion Tables - database editor
- Forms - form editor
Google Drive can be used on the desktop and on the web. Editing capabilities are only available for Google type files (Sheets, Docs, Drawings, Slides, Fusion Tables, Forms) on the web. In order to edit other types of files they must be opened in the respective program, however, the file can still be stored in Google Drive.
Example: You have a Word document that you would like to edit. Go to Google Drive for desktop and open up the file manager. Select the Word file you would like to edit and open the file. The file will open in Word and can be edited. When the file is saved it save to Google Drive. However, if you try to open the file through Google Drive on the web, you will only see a preview as the browser is not Microsoft Word.
What is the difference between Google Drive on consumer account and Google Drive on an Apps account?
Google Drive on a consumer account is free. Google gives users 15GB free to share between Drive, Gmail, and Google+ High Resolution Photos. Google Drive on a Google Apps account is not free and is paid for per user. Users on a Google Apps account have a minimum of 30GB to share between Drive and Gmail.
Google Drive's main competitors are Dropbox and Microsoft SkyDrive. The services are somewhat similar but Google Drive stands apart with its integration with other Google services. In terms of space, Dropbox offers 2GB free with the option of up with 16GB free when users refer new users. Skydrive offers 7GB space for free. Dropbox does not offer a web based editor while Skydrive offers Microsoft Office web apps.
Consumer accounts are free for up to 15GB of shared storage across Gmail, Drive, and Google+ Photos, but you can buy additional Google Drive storage if you need to. Google Apps customers have various pricing structures starting at 30GB per user.
Google guarantees that a 99.9% uptime for Google Drive.
Data is extremely secure. Google houses the data in their servers. This means they can “see” your data, however, there are not Google employers looking through your information. Google’s algorithms scan data to optimize use across multiple products. For example, the detailed search capabilities of Google Mail and Drive are dependent on Google’s algorithms scanning the content of your files.
You can. For more information about developing Apps that work with Google Drive check out the Google Drive SDK: https://developers.google.com/drive/.
Synchronization is the process of assuring all files across all devices are the same version. This happens instantaneously and automatically as long as all devices are connected to the internet. If they are not, files are synced as soon as the device connects to the internet. However, if there is an issue, you can right click on the Drive icon on your desktop and the first choice will display the sync status. If you are able to force a sync you can click on the option here, otherwise it will say “Sync complete.”
Depending on how you are accessing your files, there are two ways to share files. If you are trying to share a file from your desktop, you right click on the file, choose Google Drive and then click Share. If you are trying to share a file from the web interface you can select the file from the Drive home and click on the Share icon, open the file and click on the blue Share button in the upper right, or click on File>Share. You can share your files with other Google Apps users explicitly or share a file with anybody who has access to the link to the file. Each file has distinct sharing permissions that can be changed at any time by the owner of the file.
For more about offline access of Drive files, see the help article. In general, some Google Docs type files can be edited offline when enabled but some cannot. If you use Drive for desktop you will always have access to all files and can edit the files in their respective programs.
There is a Google Drive app for mobile that by default does not store a copy of the files on your mobile device. However, you can choose which folders or files you would like to sync with each device.
All data is extremely safe. Your data is encrypted by Google’s security measures and access to your files is dependent on the strength of your password naturally. Google offers a second security layer called two step verification to keep people from accessing your Google account on unapproved devices.
Google Drive has backup built in. Because your information is synced across your devices and with the cloud, if your computer breaks down, you won’t lose your files. Your files are also stored on Google servers with also have systems in place for assuring your files are always accessible but also aren't lost. Google Drive should not be seen as only a backup service but a comprehensive file productivity product.
Each user can organize their files and folders how they see fit. The concept of Network Drive doesn't exist with Google Drive. Therefore, organization is in the hands of the user for what works best for them. For example, user 1 and user 2 can both have access to the same file but can organize the file independently of each other. User 1 can have the file in Folder1 while User 1 can have the file in Folder2 without any duplication of files or loss of productivity.
Technically, Google Docs refers to the text editor within Google Drive. Before Google Drive, the term Google Docs was used to refer to all of the online editors of Google type files (Documents, Spreadsheets, Drawings, Presentations). Google rebranded Google Docs as simply editors under Google Drive. The editors are now have different names (Docs, Sheets, Drawings, Slides).
Google Keep is a Google product for making lists and taking notes. It is currently being implemented as a Google Drive app.
Yes, but consider sharing files between accounts before switching between Google Drive accounts. Storage space only goes against the quota of the owner of the file.
Yes. By having Google Drive for desktop you will be able to easily access non Google type files. Otherwise, you will have to download and upload each time you wanted to edit a file. With Drive for desktop, you simply double click on the file like you normally would to open and edit. When you save, it will automatically save the file to Google Drive and sync across all of your devices.
Using folders is a much better option for keeping things organized. However, Google search within Drive is robust.
Yes. Steegle has a useful create from template feature.
Yes, but this is at the discretion of the Google Apps domain admin. For free consumer accounts, just click on the upgrade storage button in the bottom left of the Drive home (Prices here). For Google apps customers see this help article about upgrading storage.
This is not recommended. Try using Google Sites. The closest you can get is using shared folders.
Yes. Using the Drive app find the three dot button and choose Add new. Then choose Scan. This will open your camera and scan an image of whatever you take a picture of. It will automatically be cropped and saved as a PDF in your Drive.