3 Common Internal Communications Mistakes and How to Avoid Them

Internal communication is critical to the success of any organization, yet it is often overlooked or not given the importance it deserves

#EmployeeEngagement #Productivity #EmployeeExperience #CompanyCommunication

Sales Hotlines

US ✆  +1 (302) 672 3007

UK ✆  +44 (207) 871 5021

Google Cloud Partner

Effective communication is essential for the success of any organization, and internal communication plays a crucial role in keeping employees informed, engaged, and aligned with the company's goals. 

However, many companies struggle with internal communication, making common mistakes that can lead to confusion, missed opportunities, and low morale.

Poor internal communication can lead to misunderstandings, decreased employee morale, and a decrease in productivity. 

In this article, we will outline three of the most common internal communication mistakes and provide actionable steps to avoid them.

Steegle.One Intranet EXP

Mistake 1: Not Communicating Regularly

The Mistake

One of the biggest mistakes organizations make is not communicating regularly with their employees. 

This can lead to employees feeling out of the loop and disengaged, which in turn can lead to decreased motivation and productivity. 

Regular internal communication helps to keep employees informed and up-to-date with the latest company news, goals, and objectives.

How to Avoid This Mistake

To avoid this mistake, it is important to establish a regular communication schedule. 

This could be weekly or monthly all-hands meetings, regular email updates, or regular team meetings. 

The key is to ensure that communication is consistent and frequent enough to keep employees engaged and informed.

Mistake 2: Failing to Listen to Employee Feedback

The Mistake

Another common internal communication mistake is failing to listen to employee feedback. 

Employees are the front-line workers and have valuable insights and suggestions that can help to improve the organization. 

Failing to listen to their feedback can lead to decreased employee morale and a lack of engagement.

How to Avoid This Mistake

To avoid this mistake, it is important to create an environment where employees feel comfortable sharing their thoughts and opinions. 

This could be through regular suggestion boxes, anonymous feedback surveys, or through regular one-on-one meetings with managers. 

Once feedback has been received, it is important to act on it in a timely and meaningful manner to show employees that their input is valued and appreciated.

Mistake 3: Lack of Transparency and Clarity

The Mistake

The final common internal communication mistake is a lack of transparency. 

When information is not shared openly and honestly, employees can become suspicious and disengaged. 

This can lead to decreased trust in leadership and decreased employee motivation. This can also lead to confusion, misunderstandings, and missed opportunities. 

How to Avoid This Mistake

To avoid this mistake, it is important to be clear and transparent in all internal communications. 

This includes being open and honest about company goals, objectives, and challenges. 

It also means being transparent about any changes to company policies or procedures. When employees have a clear understanding of what is happening in the organization, they are more likely to be motivated and engaged.


Most employees cite that one of the greatest dissatisfactions they can have is an environment in which communications are bad, dysfunctional or not transparent.

In conclusion, internal communication is a vital aspect of any organization, and mistakes can have serious consequences. 

By recognizing and avoiding the three common internal communication mistakes discussed in this article, companies can foster a culture of effective communication and collaboration, leading to improved employee engagement and better business outcomes.

Also, by avoiding these common internal communication mistakes, companies can create a culture of effective communication and collaboration that leads to improved employee engagement and better business outcomes. 

With clear and consistent messaging, diversified communication channels, and a culture of open communication, organizations can ensure that all employees are informed, engaged, and empowered to help the company achieve its goals.

Article by Maria Gabrielle

Check out Steegle.One Intranet for Internal Communications

Steegle.One Replacement ad for Springboard Sections on Horizon How Tos