Maximising your employee portal

Intranet Surveys: Getting Feedback from Your Employees

Do you want to know if your company intranet is effective and relevant?

Sales Hotlines

US ✆ +1 (302) 672 3007

UK ✆ +44 (207) 871 5021

Google Cloud Partner

Introduction - why bother with surveys?

An intranet survey helps an organization get valuable feedback or opinions from their employees about the strengths and weaknesses of their intranet, projects, and other relevant issues within the organization.

Modern intranet solutions have the ability to create surveys that can be displayed on any page of your intranet. Intranet surveys can be true or false, open-ended questions, or multiple-choice questions.

How Do Intranet Surveys Help Your Organization?

Employees Get Involved in Key Decisions

If you are planning a project or considering changes to the business, it’s important to involve employees in the decision-making process. For example, if you’re considering changing your organization's tagline or logo, you can send out surveys to know what your employees think. Who knows, maybe you’ll get brilliant ideas too!

Keeps Remote Employees Engaged

Most often, remote employees find it difficult to voice their opinions or needs. An intranet survey helps organizations to encourage and boost the productivity of remote employees.


If you’re wondering how a survey can help your remote employees, here are some questions you can ask on the survey:


  • What technology or tools do you need to make your work faster and more efficient?

  • Have you been able to stick to your work schedule?

  • Does working remotely help you achieve a good work-life balance?


Feedback About Your Company Intranet

Conducting a survey about your company intranet helps you understand what your employees find most useful, what makes them frustrated, or why they use it or not. Hearing the opinions of the people who directly use the intranet is the best way to evaluate which areas need improvement. It also helps you gauge the strengths and weaknesses of your intranet.


You don’t need to get feedback on every feature and tools on your intranet, rather focus on the employee experience and how it impacts their work.


Here are the main factors that you should focus on:

  • Usability

  • Usage

  • Applications

  • Content

How Does Intranet Surveys Help Your Organization?

Keep It Short

Your employees have something else to do and they shouldn’t spend too much time answering surveys. A productive survey may include 10 questions or less. It’s also a good idea to add open-ended questions to know the thoughts of your employees.

Inform Employees

Surprising employees with surveys is never a good idea. It’s better to inform employees beforehand about your plans on conducting surveys and for what purpose. Then, let them know when the survey is going live, how long it will be on your intranet, and when you will announce the results.

Use Consistent Rating Scale for Main Questions

For core questions, you should only use a consistent rating scale. You can either use a four or five-point scale. Your survey format can also offer options for: strongly agree, agree, neutral, disagree, and strongly disagree.

Why is Employee Feedback Important?

Listening to your employees’ opinions and feedback makes them feel more empowered to do their best at work. Moreover, employee feedback contributes to positive engagement and boosts employee performance.


An Intranet survey can be a useful tool in collecting feedback about employee satisfaction, company culture, engagement levels, and working environment.



Example of an Intranet Survey

Get your free set of questions to inspire employee platform survey for your own company

Example Questions for your Intranet Usage Survey

Example Questions for your Intranet Usage Survey as a Google Form

  1. How frequently do you access the Company Intranet?

Please rate the following statements.

  1. I have a good understanding of what is on the Springboard Intranet.

  2. I can quickly/easily get information on the Springboard Intranet.

  3. The Springboard Intranet menu helps me find the information I need.

  4. The Springboard Intranet search function helps me find the information I need.

  5. Content on the Springboard Intranet is accurate.

  6. Content on the Springboard Intranet is up to date.

  7. Content on the Springboard Intranet is useful and relevant.

Please select one answer.

  1. What is the most common way to find out about what is happening in the organization?

  2. What is your preferred way to find out about what is happening in the organization?

Please Rate Each Department Page

  1. Main Page

  2. Main Page - Add Your Comments

  3. Accounting

  4. Accounting - Add Your Comments

  5. Have comments or suggestions about the Steegle Springboard Intranet? Please leave it here:

Article by Maria Gabrielle

Looking for a customized intranet solution for your organization?

Since 2008, we here at Steegle.com have been delivering intranet development solutions and ongoing support and maintenance for organizations including hospitals and medical institutions. As a certified Google Cloud Partner, we specialize in Google Workspace based solutions. Give us a call at US ✆ +1 (302) 672 3007 UK ✆ +44 (207) 871 502 or contact us today to view a demo of our intranet solutions, and see how it can help increase employee productivity and save time and money. Click below to learn more about the Springboard Intranet solution.

Sales Hotlines

US ✆ +1 (302) 672 3007
UK ✆ +44 (207) 871 5021

Google Cloud Partner