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Why Imprintable Moments are Important
One of the top priorities of organizations is improving employee experience. Giving employees the best experience results in an increase in productivity, healthy working life, and higher retention rates.
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Overview
To achieve the best employee experience, many companies promote autonomy, rewards, recognition, and career development. However, the real deal is how managers handle imprintable moments. If not handled properly, it will take years for an organization to recuperate from negative cultural impacts.
Engaged employees are more likely to be motivated, productive, and committed to their work. They are also more likely to stay with the organization for a longer period of time, which can help to reduce turnover and the associated costs.
In a survey conducted by isolved, they interviewed 500 HR leaders and found out that 92% put a high priority on employee experience.
What are imprintable moments?
Imprintable moments are when employees need support from their organization, team members, or managers. Most of the time, this is where employees feel vulnerable and how the organization handles or treats them during this difficult time will leave a long-lasting impact.
Onboarding is an example of an imprintable moment. Imagine working for a new company and you don’t have access to the right technology and receive zero support from the management, you’ll feel isolated and confused, right?
Other examples of imprintable moments are getting promoted, coming back to work after a leave, and first performance review on your new role.
Handling Imprintable Moments
Imprintable moments are those critical moments in an employee's career that shape their perception of the company and their role within it. They can be positive or negative, and it's important for managers to be aware of these moments and handle them effectively in order to build a positive and productive work culture. Here are some tips for handling employee's imprintable moments:
1. Be fair and objective
When dealing with difficult situations, try to be as objective and fair as possible. This means considering all sides of the issue and making decisions based on facts, rather than personal biases or emotions.
2. Foster a positive work culture
A positive work culture can help prevent negative imprintable moments and promote employee well-being. Encourage teamwork, open communication, and a supportive work environment.
3. Provide support
If an employee has experienced a negative imprintable moment, it's important to provide them with the support they need to cope with the situation. This could include things like counseling or additional training.
4. Be proactive
Identify potential imprintable moments and plan for them in advance. This could include things like onboarding new employees, handling performance evaluations, or managing conflicts.
5. Pay attention to your employees
Be aware of any changes in your employees' attitudes or behaviors and try to identify any potential imprintable moments that may have contributed to those changes.
6. Encourage open communication
Encourage your employees to speak openly about their experiences, both positive and negative, so that you can address any issues that may arise.
7. Reflect on your own actions
As a manager or leader, it's important to reflect on your own actions and how they may have contributed to any negative imprintable moments. Consider whether there are any changes you can make to prevent similar situations from occurring in the future.
8. Follow through
Once you have made a decision or taken action in response to an imprintable moment, follow through on your commitments. This helps to build trust and demonstrates that you are a reliable and dependable leader.
References for Further Research
- The first day on the job: This is often a memorable and significant moment for a new employee, as it marks the beginning of their time with the company. It can be helpful for the company to make a good impression on the first day, by providing a warm welcome and orientation to the team and the company culture.
- Achieving a major milestone: Accomplishing a major milestone, such as completing a project or meeting a sales goal, can be an imprintable moment for a new employee. This can help them feel a sense of accomplishment and pride in their work, and it can boost their confidence and motivation.
- Receiving recognition: Receiving recognition from a manager or coworker can be a memorable and imprintable moment for a new employee. This can help them feel valued and appreciated, and it can encourage them to continue working hard and striving for success.
- Experiencing conflict: Conflict or disagreement with a manager or coworker can also be an imprintable moment for a new employee. It's important for the company to handle conflicts in a constructive and respectful manner, as this can have a lasting impact on the employee's perception of the company and their overall engagement with their work.
- "The Power of Imprintable Moments" by Dave Willauer (Harvard Business Review): This article discusses the concept of imprintable moments in the workplace and how they can shape an employee's perception of the company and their engagement with their work.
- "Managing Imprintable Moments: How to Enhance Engagement and Performance" by Jason Rosado and Karen Harris Toulon (Strategy+Business): This article discusses the importance of managing imprintable moments in the workplace and offers strategies for creating positive experiences for employees.
- "Imprintable Moments: A Key to Unlocking Employee Potential" by Scott Tannenbaum (Forbes): This article discusses the role of imprintable moments in employee development and offers tips for creating positive experiences that can have a lasting impact on employees.
- "Imprintable Moments: A Key to Unlocking Employee Potential" by Scott Tannenbaum (Forbes): This article discusses the role of imprintable moments in employee development and offers tips for creating positive experiences that can have a lasting impact on employees.
Article by Maria Gabrielle